Representing quality private education
providers in Australia

Developing and encouraging a quality culture
National - Rapid Refresher Series
Mon 6 May 2019, 12:30pm to 1:30pm EST

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TypeInformation Session
LevelRapid Refresher Series
  • Business Development
  • Business Management & Administration
  • Teaching & Learning
  • Student Engagement & Support
Duration1 Hour
LocationOnline and at your desk, National
Peer+ points0
Cost inc. GST (Members)$60
Cost inc. GST (Non-members)$88
Who should attend?
  • New VET Staff
  • Teachers
  • Administration Staff
  • Managers
  • Business Development Managers

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Many RTOs bemoan the costs and resource requirements of meeting compliance obligations and professional development events and templates focused on meeting compliance requirements, preparing for audits and managing ‘compliance’ are prevalent.

Whereas compliance is simply meeting minimum requirements of law, quality is a systematic process where management, resources, products, measurement and reporting systems are aligned to ensure continuous improvement and compliance are inescapable outcomes.

‘If you are not careful, it is easy to become compliance driven and focus more and more time and resources on managing the requirements needed to comply with a standard, rather than focusing on improving your own business processes in a way that makes sense for your business’ - N. Puglielli, 2011

This webinar will explore strategies to help you focus on improving and managing business processes that are quality, rather than compliance driven.  It will explore strategies to actually fix issues and implement continuous improvements through identifying root causes and implementing corrective and preventative actions, rather than band-aiding the symptoms of issues that contribute to expensive rework, poor customer service and critical non-compliance.

Learning Outcomes
  • Understand the value and process of quality systems
  • Utilise basic root cause analysis tools
  • Understand the relationship between quality and compliance
  • Understand the benefits and requirements of quality driven rather than compliance driven business systems
Facilitated by: Maree Thorne

Maree Thorne is a specialist quality and compliance consultant with more than 20 years’ experience in Vocational Education and Training. As well as assisting RTO clients with compliance issues, she delivers accredited training in quality, compliance and auditing. As an RTO owner herself Maree has hands on experience of the challenges faced by RTOs. Maree is also a quality assurance panellist for the development of training products.


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