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Contributing to quality and compliance with the standards for administration staff
National - Essential Series
Mon 13 Nov 2017, 2:00pm to 3:00pm AEDT

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TypeInformation Session
LevelEssential Series
  • Business Management & Administration
Duration1 Hour
LocationOnline and at your desk, National
Peer+ points0
Cost inc. GST (Members)$60
Cost inc. GST (Non-members)$88
Who should attend?
  • New VET Staff
  • Managers
  • CEOs

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Providing a quality student experience involves more than just the quality of the training and assessment.

In fact, ASQA’s ‘new’ student-centred audit approach is organised around five key phases of the student experience—marketing and recruitment; enrolment; support and progression; training and assessment; and completion.

This webinar will focus on interpreting, understanding and applying key requirements of the standards specifically related to administration and support roles, including marketing, provision of information to prospective learners, record keeping and reporting, and issuing certification.

Learning Outcomes
  • Review (and or develop) organisational processes and materials that enhance the student experience, in compliance with the standards (particularly 3, 4, 5)
  • Understand the requirements of the standards (particularly 3, 4 & 5) and their criticality to the student experience
Facilitated by: Maree Thorne

Maree has over 20 years working in the VET environment including as an educator and manager. As a consultant, Maree currently works with RTOs and other organisations conducting quality auditing, developing quality management systems and effective business and compliance solutions and developing RTO staff capability, as well as managing her own RTO which specialises in the delivery and assessment of an accredited course in vocational education and training quality and compliance.


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