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As many of you may be aware, there was a 7.30 report aired on the ABC last night that was critical of Careers Australia. Be assured that the Board of ACPET takes such matters very seriously and has responded in a number or ways.
Careers Australia has been asked to provide a response to the allegations that were made. It is important to note that the program was based on comments provided by one salesman who is in dispute with his employer (not Careers Australia), a student who clearly believes she was taken advantage of and an ex-employee who finished his time with Careers Australia in mid-2013.
Although we are concerned about these allegations and are pleased that any such rorts are brought to our attention, it would be preferable to be able to eradicate this sort of behaviour from our industry.
It is further evidence of the outrageous behaviour of some brokers that we have been seeking action on. Members already have access to ACPET’s revised Code of Ethics and New Code of Practice, this is part of ACPET’s response to some of the behaviour we have observed with brokers. The new codes will be available to all once launched by Minister Birmingham on the 13 March 2015.
It is pleasing that Careers Australia, having signed a contract with the broker in November in 2014, terminated that contract in January 2015 as a result of their monitoring activities.
ACPET can advise that no students were enrolled by the 3rd party. Careers Australia processes all enrolments and identified the LLN issues long before the ABC. Only students who were subsequently enrolled actually commenced in a course.
ACPET also supports Careers Australia’s commitment to work with all their current students to ensure they are all aware of their current situations and will support them should they have legitimate concerns about their training or course enrolment.