ACPET Complaints and Dispute Resolution Policy
ACPET provides a complaints and dispute resolution process that is transparent, fair, and equitable for members, ACPET staff, and ACPET Board members.
Purpose: To provide members with a means of registering complaints or grievances and to ensure a timely process for those complaints or grievances to be dealt with on a proportionate and confidential basis.
Responsibility: The Governance, Audit and Risk Committee of the ACPET Board is responsible for compliance with this policy, supported by the CEO and management team.
Types of complaints or grievances: This framework covers five types of complaints or grievances about:
- an ACPET member
- a member of the ACPET Board
- a decision of the ACPET Board
- an ACPET staff member
- the CEO of ACPET.
Click here to view the ACPET Complaints and Dispute Resolution Policy