ACPET

Representing quality private education
providers in Australia

In Focus
Back to the future

Before I talk about the topic of the day (for far... Read more

National
Farewell Martin Riordan

The Australian Council for Private Education and T... Read more

Call for presentations: 26th National VET Research Conference

Are you interested in presenting at the 26th Natio... Read more

2017 ACPET Catalogue is out now

ACPET is please to announce that the 2017 ACPET Ca... Read more

View all articles in latest edition »



Students

ACPET members must have a complaints/grievance procedure in place and ensure all students are aware of these procedures.

For domestic students, the member’s grievance procedure must first be followed. If the student is unsatisfied with the outcome and all avenues available have been exhausted, they may lodge a complaint with ACPET via email or by speaking to an ACPET staff member.

International students must also follow the member’s grievance procedure initially. If an international student is still unsatisfied they should contact the International Student Ombudsman.

ACPET Member

ACPET sometimes receives complaints about members who allegedly breach the Codes. These matters are dealt with in accordance with ACPET’s constitution and by-laws.

If an ACPET member has a grievance with another member they should contact ACPET via  email detailing their concerns.

Every complaint is reviewed by the ACPET National Quality and Ethics Committee providing all members with the opportunity to respond to complaints to ensure that natural justice principles are applied.

Failure to act in accordance with the Code of Ethics and Code of Practice may result in ACPET membership being terminated or conditions applied.

ACPET

ACPET | Members Login | Search | Legal