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ACPET members must have a complaints/grievance procedure in place and ensure all students are aware of these procedures.
For domestic students, the member’s grievance procedure must first be followed. If the student is unsatisfied with the outcome and all avenues available have been exhausted, they may lodge a complaint with ACPET via email or by speaking to an ACPET staff member.
International students must also follow the member’s grievance procedure initially. If an international student is still unsatisfied they should contact the International Student Ombudsman.
ACPET sometimes receives complaints about members who allegedly breach the Codes. These matters are dealt with in accordance with ACPET’s constitution and by-laws.
If an ACPET member has a grievance with another member they should contact ACPET via email detailing their concerns.
Every complaint is reviewed by the ACPET National Quality and Ethics Committee providing all members with the opportunity to respond to complaints to ensure that natural justice principles are applied.
Failure to act in accordance with the Code of Ethics and Code of Practice may result in ACPET membership being terminated or conditions applied.